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FAQs

Do you compound medications?

Yes. We compound everything from hormone therapy to dermatology blends and ED medications. If your doctor can prescribe it - we can likely compound it.

Do you fill controlled or specialty meds?

Yes. We specialize in hard-to-find, high-cost, and high-complexity medications - including controlled substances, LAIs, HIV meds, and more.

Can I talk to someone before transferring my prescription?

Of course. Just call 407.337.5250 - we’re real people, not a phone tree.

Do I need insurance?

We work with insured and uninsured patients and help everyone find the most affordable path forward.

Do you only serve Central Florida?

Nope! We offer same-day delivery within 50 miles of Ocoee, FL - and 1-day shipping across Florida and beyond.

Is compounding covered by insurance?

Sometimes. We’ll check benefits, and if not, we offer affordable options and alternatives.

How long does it take?

Most compounds are ready within 1–2 business days, plus delivery or shipping.

Can I request a specific format or ingredient?

Yes. Talk with your provider and we’ll coordinate the compounding as needed.

Do I need a prescription for compounded meds?

Yes. Your doctor will provide a compound-specific script, and we’ll fulfill it exactly as written.

Can my provider request a specific LAI compound?

Absolutely. We compound and prepare according to their specifications.

Do I need to go to a clinic for my injection?

Not always. We offer in-home administration for eligible patients in Central Florida.

Can I get this delivered?

Yes! We deliver all LAIs discreetly and securely across Florida.

Do I need insurance to get an LAI?

No. We’ll help explore foundations, copay cards, and cash-pay options if needed.

Is your delivery discreet?

Yes. All packaging is plain, and we respect your privacy at every step.

Do I need insurance to get HIV meds?

No. We help uninsured patients get access through foundations, copay cards, or discount programs.

Can I talk to someone about cost before filling?

Absolutely. We’ll verify everything and walk you through options first.

Can I switch my prescription to SmartCare RX?

Yes. Just fill out a transfer form or call us—we’ll take care of everything.

Do you help with cost?

Yes! We apply coupons, offer generics when appropriate, and compound when it helps reduce price or improve results.

Can you compound creams with specific ingredients or strengths?

Yes - your provider just needs to specify the formula and we’ll prepare it for you.

Do I need a dermatologist to get a prescription?

Yes, we require a valid prescription to fill or compound medications.

Can I refill these meds easily?

Absolutely. We’ll send reminders and coordinate delivery every month or as needed.

Is this service private?

Yes - our deliveries are discreet and HIPAA-compliant. No in-store pickup required.

Can you help me with cost?

Yes! We apply copay cards, look for generics, and help reduce out-of-pocket costs wherever possible.

Can I get Trimix compounded through you?

Absolutely. We compound Trimix and can work with your provider on the exact formula.

Do I need a prescription for ED or libido meds?

Yes. These medications require a prescription from your doctor.

Can I get this delivered?

Yes! We offer free local delivery and fast shipping.

Will my insurance cover these meds?

We’ll check for coverage, apply copay cards, and offer options if it’s not covered.

Can I request compounded hormones?

Yes—ask your provider, and we’ll match their exact order.

Do I need a prescription for hormone therapy?

Yes. Your provider must prescribe it, but we can compound or fill it as needed.

How often do I need to refill?

We can coordinate auto refills or send you reminders based on your prescribed regimen.

Will my insurance cover TRT?

We’ll verify your coverage, apply any savings programs, and keep you informed before we fill.

Can you compound my testosterone cream or injectable?

Absolutely. We’ll work with your provider to match your needs exactly.

Do I need a prescription for testosterone?

Yes. We do not prescribe TRT, but once your doctor sends the script, we’ll take care of everything else.

Can I get my weight loss medication delivered?

Absolutely. We offer free home delivery across Central Florida and fast shipping statewide.

Are compounded versions of these meds available?

They are! We offer custom-compounded semaglutide and tirzepatide blends for eligible patients when prescribed by your doctor.

Do I need a prescription for weight loss meds?

Yes. Your provider must prescribe it first - but once we receive it, we’ll take care of the rest, including approvals and delivery.

What if my insurance doesn’t cover weight loss medication?

We’ll check for manufacturer savings cards and explore compounded or generic options to bring your cost down.

Can I get medications like Ozempic, Wegovy, or Mounjaro through you?

Yes. We stock GLP-1 meds like Ozempic, Wegovy, Zepbound, and Mounjaro - or help source alternatives when supply is limited.

Do I have to come in to pick up my meds?

Nope! We offer free same-day delivery in Central Florida and fast shipping elsewhere - so managing your condition stays as stress-free as possible.

Do you compound hormone therapy or thyroid meds if needed?

Yes. We can customize dosages and formats for hormone replacement, thyroid support, and more - just have your provider send the compound prescription.

Can you help manage regular refills for my chronic condition?

Absolutely. We’ll send reminders, offer automatic refills, and make sure you never run out of the meds that keep you stable.

What if my insurance won’t cover my weight loss or diabetes medication?

We’ll look into copay programs, foundations, and even alternative options to get your cost down. You won’t have to figure it out alone.

Can you help if my medication like Ozempic or Synthroid is out of stock?

Yes. We work directly with manufacturers and keep high-demand meds like Ozempic, Mounjaro, and Synthroid in stock - or help find a fast alternative if needed.

Do you deliver neurology prescriptions?

Yep! We offer free home delivery in Central Florida and 1-day shipping statewide. No more waiting in line or stressing about pickups.

Can you compound neurology meds if I need a specific dose or format?

We sure can. If your doctor writes it, we can compound it - into a cream, capsule, liquid, or whatever works best for you.

Can you fill my prescription if it's a rare or specialty neurology drug?

Yes. We specialize in hard-to-find and specialty medications - and we keep many of them in stock or ready to ship fast.

I’ve had issues with pharmacies delaying my seizure or Parkinson’s meds. Can you help?

Yes. We prioritize consistency and fast refills so you’re never without your meds. You’ll also get reminders when it’s time to refill.

What if my neurology medication is too expensive or not covered?

We’ll check for copay cards, foundation help, and insurance workarounds to get the cost down. If there’s a more affordable alternative, we’ll talk with your doctor and find the best option for you.

Do you coordinate long-acting injections (like Abilify Maintena or Invega)?

Absolutely. We stock LAIs and can even help schedule in-home administration for qualifying patients. We’ll make sure everything is lined up smoothly with your provider.

Can I get my psychiatric medication delivered?

Yes! We offer free same-day delivery across Central Florida and next-day shipping statewide—so you never have to miss a dose or wait in line.

Will I have to deal with prior authorizations or insurance headaches?

Nope. We take care of prior auths, insurance forms, and any back-and-forth with your provider so you don’t have to.

Can you help with controlled substances like Adderall or Vyvanse?

Yes. We’re licensed to handle controlled medications and follow all safety steps to ensure you get your prescription quickly, legally, and responsibly.

Will you tell me if there’s a cost before I get the meds?

Always. You’ll never be surprised at the door.

What if I don’t have insurance?

We’ll still search for coupons, cash-pay discounts, and foundations.

Do I need to apply for anything?

Nope. We do it all for you automatically.

Can you really fill controlled or specialty meds?

Yes. We specialize in high-tier, hard-to-find medications and always keep them stocked.

Will I pay more?

Not at all. In fact, we’ll often find ways to lower your out-of-pocket cost with coupons or assistance.

Do you accept my insurance?

We accept most major plans and verify coverage before filling.

How fast is delivery?

Same-day within 50 miles of Ocoee, FL. 1-day priority shipping everywhere else.

I’m a provider—do I need special forms?

Nope. Just send the prescription. We’ll handle the rest.

Do I have to call my current pharmacy?

Nope - we’ll do that for you.

What if I don’t know the name of my medication?

That’s okay! We’ll help figure it out.

How long does it take?

Most transfers are complete within 24 hours - or same day if urgent.

What if my ADHD or mental health medication is out of stock at other pharmacies?

We keep common psychiatric meds in stock—even when others don’t. If it’s ever delayed, we’ll work fast to find alternatives or coordinate with your doctor to make sure you don’t miss a dose.